RideCell Automated Dispatch serves fleets that do not serve a fixed route such as on-demand transportation or service fleets. If you run such a fleet, you probably use traditional computer aided dispatch systems (CADS) which still requires your dispatchers to pickup phone calls, manually enter data and dispatch calls over radio. RideCell automates each of these steps, saving significant time and effort. By automating these steps, RideCell also makes the data error free and consistent. On traditional CAD products, GPS integration, when available, still requires dispatchers to monitor vehicles themselves and dispatch manually. RideCell automatically dispatches request to the best vehicle based on location, current heading, capacity, and a customizable, best-match logic. RideCell’s patent-pending real-time vehicle diagnostics monitoring feature allows your maintenance crew to continuously monitor the health of each vehicle, and get an immediate alert if there is a problem. RideCell also stands apart in not just reducing costs but improving customer experience by integrating customer facing features such as automatically notifying customers when a driver is on the way and optionally, allowing them to track the driver.

RideCell Fixed Route serves fleets that operate on a fixed route, typically public or semi-public bus transit fleets. If you run such a fleet, your operators on duty most likely have to answer calls about the location or estimated time of arrival (ETA) of buses. RideCell automates this by providing riders bus location and ETA information over the phone, text, web or mobile app. Unlike other GPS tracking software, RideCell can actually notify riders about impending delay of a bus by pro-actively calling, texting or emailing them before the bus arrives at a stop. RideCell fixed route also includes our real-time diagnostics monitoring feature which allows your maintenance crew to continuously monitor the health of each vehicle, and get an immediate alert if there is a problem.

RideCell Fleet Analytics provides you automated real-time reports and charts so you have information about how well your fleet is doing at your fingertips. RideCell automatically emails you daily, weekly and monthly reports. You can generate on-demand reports for any duration using our web interface, or take a quick glance at the real-time graphical charts to know how your fleet is doing. Our standard reports include all the basic metrics you track including: Average wait time per request, Number of Requests per hour, day, or month, the most frequently visited service locations, fleet usage per user, dispatcher performance reports, driver performance reports and exception reports. Our analytics platform also allows you to get custom reports based on any metric.